Lynne Lancaster & David Stillman
Nationally recognized keynoters, Lynne Lancaster and David Stillman, know how to get an audience tuned in and turned on. They are experts on the generational issues that plague today’s workplace and marketplace.
Using demographic data, anecdotes, clips from movies, and TV commercials, their keynotes and workshops illustrate who the generations are and what organizations can do to bridge the gaps between them.
Above all, Lynne and David do their homework to tie into meeting themes and address the strategic challenges facing each audience, whether it’s handling management issues, building stronger teams, or reaching out to four generations of customers.
Their philosophy is that every generation has a valid point of view. Their goal is to impart a clear understanding of why the generations collide at work and what strategies individuals and organizations can use to bridge the gaps.
Their presentations will teach audiences how to…
* Understand the four generations they work with daily—Traditionalist, Baby Boomer, Generation Xers and Millennials.
* Recognize the stereotypes that prevent us from understanding a different generation.
* Identify “ClashPoints®” that cause worker dissatisfaction and attrition.
* Calculate the costs of failing to bridge critical generation gaps at work.
* Communicate effectively with all four generations of staff, co-workers, and customers.
* Develop specific approaches for successfully recruiting, retaining, motivating and managing a multi-generational workforce.
* Understand the importance of succession planning and knowledge transfer and how employees at every level in the organization can play a critical role.
* Evaluate and make changes in an organization’s culture that will enable all generations to thrive.
Customization is their strength. Programs are individually tailored through a detailed process that includes a pre-program questionnaire, interviews with selected leaders/employees, and research into each client’s industry and issues. They review websites, ad campaigns, recruiting brochures, and other relevant materials for generational examples that will enhance learning. And if appropriate, they'll look at similar organizations as a way of benchmarking.
